Privacy Policy

Operational draft: this policy reflects how the website is configured. Before publishing it as your final legal privacy policy, it should be reviewed by your legal advisor.

Information We Collect

We may collect customer name, business name, address, city, ZIP code, phone, email, homeowner names, project address, order information, and payment references. We do not store full payment-card numbers or CVV security codes.

How We Use Information

We use information to create and manage accounts, process orders, prepare and deliver plans, provide customer support, maintain business records, and protect the website against fraud or abuse.

When Information Is Shared

Information may be shared only as necessary with the independent licensed professional engineer who prepares, signs, and seals the plans and with service providers that support the website, such as the payment processor, email provider, hosting provider, and database provider.

Security

Passwords are stored as secure password hashes. Sensitive account and order data is encrypted at the application level before being stored in the database. The website should be operated over HTTPS with restricted administrator access.

Retention and Deletion

Account information is maintained while the account is active. Deletion requests are reviewed so information that is no longer needed can be deleted or anonymized, except where certain records must be retained for accounting, tax, contractual, fraud-prevention, or legal reasons.

Contact

For privacy questions or data requests, contact Illusion Fence Planning, LLC using the contact information published on this website.