Terms, Conditions & Order Policies

Operational draft for legal review before launch.

1. Order Information

The customer certifies that homeowner names, project address, contact information, and all other submitted information are complete and accurate. Illusion Fence Planning, LLC may rely on that information when coordinating preparation of the plans.

2. Engineering Services

Illusion Fence Planning, LLC sells and coordinates plans. Professional engineering services, including preparation, signature, and seal, are performed by an independent duly licensed professional engineer. Illusion Fence Planning, LLC does not represent itself as the engineering firm or engineer of record.

3. Payment & Processing

Orders require full payment before processing begins. A 3% Processing Fee applies to every order. Card payments are processed by a secure third-party payment provider; Illusion Fence Planning, LLC does not store complete card numbers or CVV security codes. Orders paid by Zelle remain pending until payment is confirmed.

4. Taxes

Applicable taxes are calculated according to plan format and delivery location. Physical plans may be subject to applicable sales tax and county surtax. Electronic-only digital plans are treated according to the company's current tax policy and published Florida guidance.

5. Digital Delivery

The standard turnaround for digital plans is up to 24 hours after payment is confirmed and the order enters processing. Digital plans are emailed to the ordering customer and, when provided, the project homeowner email is copied (CC).

6. Physical Plans

When available, physical plans may be picked up by arrangement or sent by certified mail with tracking for a $7.50 mailing charge. The mailing charge is separately stated.

7. Changes, Cancellations & Refunds

Because orders are prepared using the submitted project information, all sales are final once the order enters processing. Cancellations and refunds are not available after that point except where required by law. Correction requests must be submitted as soon as possible and may be subject to availability, approval, additional charges, or a new order if plans have already been signed and sealed.

8. Permits & Approvals

Purchasing plans does not guarantee permit issuance or approval by a government authority, homeowners association, or other entity. The customer remains responsible for project requirements outside the purchased plan.

9. Electronic Delivery Consent

The customer consents to electronic delivery of confirmations, invoices, receipts, notices, and digital plan documents by email.

10. Communications & Records

The system may retain records of acceptance, payment, delivery, corrections, and order-related communications for support, accounting, fraud prevention, and legal compliance.